1. Scope
This Privacy Policy applies to DS Connect, including its website, mobile applications, internal messaging features, notifications, file sharing, and the WhatsApp-based trade partner support and ticketing channel used by DS Foods and related support teams.
2. Information We Collect
- Account and profile details such as name, username, email address, employee or directory details, and profile photo.
- Authentication and security data such as OTP requests, session activity, device details, IP address, and audit logs.
- Messages, files, images, voice notes, reactions, and support tickets submitted through DS Connect or the WhatsApp ticketing flow.
- Technical information such as app version, push notification token, device type, browser details, and connection metadata needed to operate the service.
- Operational records such as ticket status, agent notes, follow-up history, and delivery status for WhatsApp or push notifications.
3. How We Use Information
- To authenticate users and secure access to DS Connect.
- To deliver messaging, attachments, notifications, and support workflows.
- To create, assign, track, and resolve support tickets raised through chat or WhatsApp.
- To monitor reliability, prevent abuse, troubleshoot incidents, and improve service quality.
- To comply with legal, regulatory, security, and internal governance requirements.
4. How We Share Information
We may share information only where required to operate the service or resolve a request, including:
- Within authorized DS Foods or DS Group teams responsible for communication, support, operations, compliance, or administration.
- With service providers that support hosting, email, messaging delivery, authentication, storage, and infrastructure operations.
- With Meta and WhatsApp when users interact through the WhatsApp-based support and ticketing channel.
- With law enforcement, regulators, or other parties where disclosure is required by law or necessary to protect rights, users, or systems.
5. Retention
We retain information for as long as needed to provide DS Connect, manage communications, maintain support records, satisfy legal or operational requirements, and enforce security controls. Retention periods may vary depending on the type of data and the business purpose it supports.
6. Security
We use reasonable technical and organizational measures to protect data, including authentication controls, audit logging, secure transport, and access restrictions. No system can guarantee absolute security, so users should avoid sharing unnecessary sensitive personal information through chat or support channels.
7. User Choices and Requests
Subject to applicable law and company policy, users may request access, correction, or deletion of personal information, or raise privacy-related questions, by contacting dschat@dsgroup.com.
8. Third-Party Services
DS Connect may rely on third-party communication and infrastructure providers, including Meta WhatsApp services for the ticketing workflow. Those services may process data under their own terms and privacy policies in addition to this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date shown on this page.
10. Contact
For questions about this Privacy Policy or privacy-related requests, contact dschat@dsgroup.com.